FAQ

  • GOLD AND VERMEIL CLEANING TIPS

    1. For extremely dirty jewelry, use a soft-bristled toothbrush (be sure not to use a stiff-bristled toothbrush or it could damage the finish) and if necessary, gentle soap to clean the vermeil jewelry under warm running water. Make sure you rinse well and wipe with a soft non-abrasive cloth to dr...

  • HOW CAN I BE SURE OF THE AUTHENTICITY OF YOUR JEWELRY?

    6 ICE jewelry represents commitment to fine quality and outstanding value at affordable prices. Our materials are certified 14-18 karat gold, 925 sterling silver, and genuine rhodium and are in full compliance with the Federal Trade Commission and the Jewelry Vigilance Committee. We fully guarant...

  • HOW DOES THE LIFETIME GUARANTEE WORK?

    We are committed to providing the highest quality of jewelry. We will replace the product for free of charge, one-time only; if the product breaks, damages, or fades during normal wear. If for any reason we are not carrying the item, you may exchange your piece for a store-credit of equal or less...

  • HOW LONG DOES IT TAKE FOR SHIPPING?

    We ship worldwide! We provide FREE Shipping on all orders in U.S. & Canada over $150 value! Most pendants take 3 - 8 days to ship, custom orders take 4 - 6 weeks to custom design, after the jewelry is made we will ship.  Tracking & Insurance After you place your order, we will get ready a...

  • HOW SHOULD I STORE/PROTECT MY JEWELRY?

    Jewelry should be kept absolutely dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals ...

  • IS THE JEWELRY MADE WITH REAL GOLD/SILVER?

    Yes, we use real 14-18k gold, .925 sterling silver. All of our pieces tested for quality and durability before, during and after production.

  • IS YOUR GOLD PLATING JUST LIKE ANY OTHER COMPANY'S?

    No, our gold/silver plated products are finished using the same quality specifications as our vermeil jewelry. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantl...

  • WHAT IS THE RETURN POLICY?

    Jewelry Returns: For jewelry, if you are unsatisfied with your purchase you may return it for a refund or exchange within the 14 days from the date the product is received. Items must be unworn and in mint condition. You will be required to pay the shipping fee to have it returned to you if found...

  • WHAT IS VERMEIL?

    Vermeil is a term used to describe a high quality jewelry that must meet the following standards: 1.) The base metal is .925 Sterling Silver (no brass, copper, nickel, or tungsten) 2.) The gold karat must be at least 12K. We utilize 18K and 14K depending on the piece. 3.) The gold must be at leas...

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    The following methods of payment are accepted: - All major credit/debit cards such as Visa, MasterCard, American Express, Discover, etc… - Pre-Paid Debit Cards - PayPal - Shopify Payment